This Privacy Policy explains how Solsync SAS collects, utilizes, shares, and safeguards your commercial, financial, and personal information. This policy applies to all information gathered or submitted through our website and mobile applications.
You can find this policy on the homepage of our website and on each login page where personal identification information might be requested. We prioritize your privacy and the security of the information you provide. We implement effective measures to protect your data from loss, misuse, unauthorized access, disclosure, alteration, and premature destruction. We do not provide access to personal information about you except as specified in this page. We do not share or sell personal information collected on our website with third parties for their own marketing purposes.
Occasionally, we may include links to other websites. We encourage our users to be mindful when leaving our site and to review the privacy policies of any other website that collects personally identifiable information.
Collection and Use of Information
We gather personal data from our employees, prospective employees, clients, suppliers, business contacts, shareholders, and website users. This information is collected to manage and enhance the website, deliver our products and services to clients, and comply with legal and regulatory requirements.
- The categories of personal information we collect may include, but are not limited to:
- – Personal data, contact details, and identifiers
- – Commercial information
- – Marketing and research information
- – Sensitive data and biometric information
- – Audiovisual materials
- – Professional information regarding your role, profession, or employment
- – System and application access data, and internet and electronic network activity information
- – Cookies and geolocation data
- For recruitment/employment purposes, Solsync SAS may process the following personal information:
- – Additional personal data, contact details, and identifiers
- – Academic education information and professional or employment-related information
- – Documentation required by immigration laws
- – Financial information for payroll/benefits purposes
- – Talent management information
- – Requested recruitment information
- – Recruitment information you submit
- – Information generated by us during the recruitment process
- – Recruitment information received from third parties
- – References
- – Employment history and background checks
- – Diversity-related information
- – Assessment information
- Except for certain information required by law or Solsync SAS policies (including managing an employment relationship with Solsync SAS), the provision of your personal data is voluntary. Therefore, you will not face any negative consequences if you choose not to provide us with your personal data.
If you provide us with another person’s personal data (e.g., a potential employee/referee), you are responsible for ensuring that the individual is aware of the information contained in this privacy statement and has given their consent to share the information with Solsync.
The categories of personal data mentioned above were obtained directly from you or indirectly through certain third parties. These third parties include our affiliates, public authorities, public websites and social networks, suppliers, and distributors.
- Personal Information is Collected
- – When you use the services, we obtain the necessary information to provide those services.
- – From applications, forms, and other information you provide on the website.
- – When you create an account or an account is created for you by your employer to receive services.
- – From survey information and/or registration on the website.
- – If you provide feedback or suggestions, request information about our services, or contact our Customer Service Department via phone, email, or other communication methods.
- – From business and consumer reporting agencies regarding your creditworthiness or credit history.
- – From third parties to verify the information you provide.
- – From information you may provide through social media platforms.
- Purposes for Which We Use Your Personal Data
- – Manage our contractual and/or employment relationships with you.
- – Recruitment.
- – Facilitate communication (including coordinating meetings, contacting you in case of emergencies, and providing requested information).
- – Develop and manage our business operations, including delivering services to our clients, their employees/contractors, and their consumers, such as collecting your information as part of surveys, data analysis, market research, or other purposes.
- – Comply with legal requirements.
- – Monitor your use of our systems (including our website and any applications and tools you use).
- – Social listening (Identify and assess what is being said about Solsync and our clients on social media (only publicly accessible content) to understand opinions, intentions, sentiments, market trends, and stakeholder needs to improve our services. This is done by keyword searches aimed at gaining insights from conversation trends over time rather than identifying individuals. We analyze and monitor conversation flows and monitor publicly available opinions, statements, or other interactions on social media channels).
- – Improve the security and functionality of our website, networks, and information.
- – Perform data analysis, applying analytical techniques to business operations and data to describe, predict, and improve business performance within Solsync and/or to offer a better user experience. (You can see more details about how we apply analytical techniques in the cookie policy section of our website).
- – Market our products and services to you (unless you object to such processing, as described later).
- Specific Purposes for Recruitment, Employment, and Former Employees
- – Assess your suitability for the role you are applying for and for future roles that may become available.
- – Manage your application.
- – Facilitate communication with you.
- – Perform administrative functions.
- – Conduct data analysis, including analyzing our candidate pool to better understand who applies for positions at Solsync and how to attract and retain top talent.
- – In some cases, record your online interview for review by other recruiters and hiring managers.
- – Manage employee benefits.
- – Comply with legal reporting requirements and respond to legal processes.
- – For audio/video captured during live/recorded events (including virtual events/webinars): to inform stakeholders about the content of such events/recordings (including posting these recordings online for marketing purposes).
- – Enable employees to search for and find you in the directory if you are listed as a former employee.
- – Periodically contact former employees about job opportunities with Solsync that we believe may interest you unless you have requested not to be contacted.
- We will process your personal data for the above-mentioned purposes based on your prior consent, to the extent such consent is required under Colombian law.
To the extent that you are asked to click “Accept,” “Agree,” or similar buttons/boxes/features in connection with a privacy statement, it is deemed that by doing so, you consent to the processing of your personal data.
- We May Share Information With:
- – Government agencies to meet legal, regulatory, and reporting obligations.
- – Legal advisors, accountants, and auditors.
- – Credit reporting agencies to provide supplier references on behalf of clients.
- – Our employees, affiliated companies, subsidiaries, agents, and third-party service providers to manage your account, offer additional services, conduct analysis to determine eligibility for future services, or collect outstanding amounts.
- – Banking and brokerage firms to handle payroll processing and securities transactions.
- – Credit agencies, law enforcement, or government officials. We reserve the right to disclose information if required by law or if, in our business judgment, such disclosure is necessary to comply with legal processes, investigate fraud, conduct an audit, or perform an examination.
- Sensitive Data
Generally, we do not aim to collect sensitive data through this website or other channels. In the rare cases where we do need to collect such data, we will comply with data privacy laws and/or obtain your explicit consent.
“Sensitive data” refers to specific categories of personal information defined by data privacy laws that require special handling. These categories may include racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, physical or mental health information, biometric or genetic data, sexual orientation or behavior, and criminal convictions or offenses (including information about suspected criminal activities).
How We Use Personal Data for Marketing Purposes
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Sending Personalized Emails
We send customized commercial emails to employees of our clients or other companies with which we seek to develop or maintain a business relationship, in compliance with applicable marketing laws. These emails typically include web beacons, cookies, and similar technologies that help us track whether you open, read, or delete the message, as well as which links you click. Additionally, whenever you click on a link in a marketing email from Solsync, a cookie is used to record the pages you visit and the content you download from our websites, even if you are not registered or logged in.
- Maintaining Customer Relationship Management (CRM) Databases
Solsync utilizes Customer Relationship Management (CRM) database technology to manage and track our marketing strategies. Our CRM databases contain personal data of employees of our clients and other companies with which we have or wish to establish a business relationship. The personal data used for these purposes includes relevant business information such as contact details, publicly available information, your responses to targeted emails, web activity of registered users on our website, and other business information added by Solsync professionals based on their personal interactions with you.
- Use of Cookies
A “cookie” is a small piece of data that our website can send to your browser while you visit. The information stored in a cookie helps facilitate user navigation by reducing repetitive messages, tracking versions of auxiliary tools, and preserving user display preferences. If a user declines the cookie, they will still be able to browse the website, but will not be able to use our online application.
Solsync SAS may engage third-party service providers to deploy cookies, web beacons, and similar technologies to collect or receive information from our website and other sites on the Internet. This information is used to provide measurement services and targeted advertising. Users can opt-out of this tracking by using a web browser that supports the “Do Not Track” feature.
- How to Contact Us
If you have any questions, requests, or complaints regarding this Privacy Policy or other privacy-related matters, you can contact us via mobile and WhatsApp at +57 3007058498 or by email at info@solsync.co.
- Changes to This Privacy Policy
This Privacy Policy is effective as of May 1, 2024. Please note that this Privacy Policy will be updated regularly to reflect any changes in how we handle your personal data or any updates to applicable Colombian laws.